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Years ago, an estimated 1 billion people watched the Michael Jackson memorial on national television, and countless others via the Internet. His brother Jermaine sang a compelling version of the well-know Charlie Chaplin song, “Smile,” which clearly, through the song’s title and lyrics, portrays a message of […]

In the last blog we discussed the need to hire the right hospitality service worker who can represent your company. Follow these tips and your hiring will be more effective in finding candidates with the Hospitality Gene. TIPS FOR INTERVIEWING: Tip #1: PREPARE Establish what Hospitality means […]

[/custom_frame_left]I was recently dining at one of my favorite restaurants in town and in the middle of our dinner, I turned to my husband and shared that our server has “It”. Our server greeted us with a warm welcome, anticipated and fulfilled our needs, and sent us […]

Identifying, Managing and Resolving Your Online and In-house Reputation We looked at the astounding amount of consumers who regularly use online reviews to make their purchasing decisions in Part 1 of this blog, and in Part 2, we shared why employers should embrace the opportunity to receive […]

Identifying, Managing and Resolving Your Online and In-house Reputation In the previous blog I shared the importance of identifying, managing and resolving your online and in-house reputation. Employers can no longer stick their head in the sand and ignore online reviews. The key is to respond on […]

Identifying, Managing and Resolving Your Online and In-house Reputation 100. Back in the day this was the average number of people word-of-mouth networking would reach. A customer would tell 7 friends, who would share the story with another 7 friends, and exponentially a 100 potential customers would […]

The hiring process is a bit like matchmaking. You put it out in the universe what you are looking for and hope the one and only will find you. A lot of “one-and-only” will reply to your job posting and you have the arduous job of filtering […]