TEMECULA VALLEY 2014 STERLING BUSINESS OF THE YEAR
Call Us: (951) 302-6483

Hospitality Operations Management

front desk 2Inland Management Group (IMG) works with startups and existing organizations to develop and train employees to manage the processes that effect and deliver excellence in service and products to your customers. IMG works closely with the Resort, Restaurant, Winery, Casino and other Hospitality-related industry executives and their teams to implement a structured operation, and improve organizational performance and customer service.

We hired Jan Smith to design our Standard Operating Procedures for the Walt Disney World Salaried Casting division. Jan produced a clearly defined and easy to implement documented system for the division that streamlined how recruiting efforts would take place within the company. I have, and will continue to utilize her services for future Human Resource  projects.
Kim EberhartFormer Human Resource DirectorWalt Disney Salaried Casting

Hospitality Operations Management Services Include:

  • Operations startup and development.
  • Restaurant/Retail/Winery Tasting Room setup and pre-opening operations.
  • Operation Assessments/Audits.
    • Front/Back of house efficiency and process reviews.
    • Operational startup and evaluation of existing processes.
    • Customer Service evaluation.
  • Secret Shop Assessments.
  • Front/Back House recruitment.
    • Management training to recruit and identify hospitality candidates.
  • POS Set-up/Training.
  • Standard Operating Procedures, Policies, and Forms.
  • On-site training and workshops to improve service levels.
  • Review and analyze staff retention and turnover data to identify management, training, operational, and communication issues.
  • New Hire Operations, service, sales orientation.
  • Responsible Alcohol Service training.

 

Jan M. Smith is the Founder and President of Inland Management Group, a Human Resource Consultancy located in Temecula, specializing in the Hospitality and Service industry. You can contact Jan at (951) 302-6483, www.inlandmgtgroup.com, email at jsmith@inlandmgtgroup.com.