TEMECULA VALLEY 2014 STERLING BUSINESS OF THE YEAR
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Hospitality Operations Management

front desk 2Inland Management Group (IMG) works with startups and existing organizations to develop and train employees to manage the processes that effect and deliver excellence in service and products to your customers. IMG works closely with the Resort, Restaurant, Winery, Casino and other Hospitality-related industry executives and their teams to implement a structured operation, and improve organizational performance and customer service.

Over the past 15 years I have worked with Jan Smith on many hospitality projects, including some of the largest hotel openings that have ever been undertaken in the hospitality industry. While assisting us with recruiting for the large scale opening of Steve Wynn’s Beau Rivage Resort & Casino I began to get a feel of the talents and skill sets of Jan and her team. Our success during the opening was directly related to the outstanding candidates she produced for our review and eventual hiring. Since then she has been a resource I continue to keep in mind for special projects. Jan is able to produce effective results within a short time frame, and has a keen understanding of managing multiple high level recruiting efforts. Not only do I use her skills where applicable but highly recommend her to others.
Jim MyersSenior Corporate Director of Food & BeverageHilton Worldwide-Americas

Hospitality Operations Management Services Include:

  • Operations startup and development.
  • Restaurant/Retail/Winery Tasting Room setup and pre-opening operations.
  • Operation Assessments/Audits.
    • Front/Back of house efficiency and process reviews.
    • Operational startup and evaluation of existing processes.
    • Customer Service evaluation.
  • Secret Shop Assessments.
  • Front/Back House recruitment.
    • Management training to recruit and identify hospitality candidates.
  • POS Set-up/Training.
  • Standard Operating Procedures, Policies, and Forms.
  • On-site training and workshops to improve service levels.
  • Review and analyze staff retention and turnover data to identify management, training, operational, and communication issues.
  • New Hire Operations, service, sales orientation.
  • Responsible Alcohol Service training.

 

Jan M. Smith is the Founder and President of Inland Management Group, a Human Resource Consultancy located in Temecula, specializing in the Hospitality and Service industry. You can contact Jan at (951) 302-6483, www.inlandmgtgroup.com, email at jsmith@inlandmgtgroup.com.