Call Us: (951) 302-6483


HR Services tea service original image Inland Management Group partners with your Hospitality, Lodging/Resort, Restaurant, Entertainment, Gaming, Winery, Tourism/DMO/CVB, Retail, and Service-related organizations to help navigate through the complex processes of hiring, training, and effectively managing your most important and valuable asset, your employees.

We implement Human Resource best practices and procedures with a focus on complying with federal and multi-state labor laws to reduce the risk of lawsuits and penalties. Our clients include non-profit and for-profit startups, expanding organizations, to progressive Fortune 100 corporate multinationals.

Over the past 15 years I have worked with Jan Smith on many hospitality projects, including some of the largest hotel openings that have ever been undertaken in the hospitality industry. While assisting us with recruiting for the large scale opening of Steve Wynn’s Beau Rivage Resort & Casino I began to get a feel of the talents and skill sets of Jan and her team. Our success during the opening was directly related to the outstanding candidates she produced for our review and eventual hiring. Since then she has been a resource I continue to keep in mind for special projects. Jan is able to produce effective results within a short time frame, and has a keen understanding of managing multiple high level recruiting efforts. Not only do I use her skills where applicable but highly recommend her to others.
Jim MyersSenior Corporate Director of Food & BeverageHilton Worldwide-Americas

Recruiting and Staffing Solutions

  • Comprehensive Strategic Recruitment Procedures and Processes.
  • Job Analysis, Job Descriptions, Job Postings.
  • Outsourced Recruiting Services.

Employee Relations

  • Management Coaching/Mentoring/Mediation.
  • Progressive Documentation Review.
  • Talent Management Retention Programs.
  • Organizational Changes.
  • Outplacement Career Transition Packages.

Human Resource Management

  • New Hire Start-up Kit.
  • Employee Handbook Development/Review.
  • Compliance Audits/Reviews.
  • Exit Strategies.
  • Risk Management (Safety Programs and Training, IIPP).

Hospitality Operations Management

  • Operational Procedures, Policies, Form and Checklists.
  • POS Set-up/Training.
  • Operational Efficiency Review, Audits and Management.
  • Opening Staff Recruitment.
  • Secret Shopper Assessments.

Training, Seminars & Keynotes

  • Human Resource Management Series
    • This informative series addresses the challenges of Workplace Customer Service, Recruiting, Human Resource Management, Harassment, and Motivation.
  • The Concierge Series
    • This series offers successful guest rapport tools to create raving fans of your business.
  • The Cellar Door Series
    • This series offers the A-Z’s of Wine Education and Service to increase confidence and sales.

Jan M. Smith is the Founder and President of Inland Management Group, a Human Resource Consultancy located in Temecula, specializing in the Hospitality and Service industry. You can contact Jan at (951) 302-6483, www.inlandmgtgroup.com, email at [email protected].