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Knowing Jan Smith for many years has been a great privilege. We’ve worked together on several projects which ended in great success. I recommend her as a high level HR Consultant to any company. She is an expert in all areas of Human Resources with a great emphasis in Hospitality and Training. Her professional approach is coupled with grace and sincerity. Any company who utilizes her consulting skills will benefit tremendously. Her integrity and ethics is second to none, a must in the HR field.
Kim DeAvilaHuman Resource DirectorWilson Creek Winery


Are you trying to gain the competitive edge over your competition? Consider Jan M. Smith’s dynamic and entertaining keynote speeches and seminars to share the power of extraordinary customer service. Whether you are in the hotel, restaurant, retail, winery, or any customer-based industry, Jan will help you distinguish your company as a hospitality business of choice.

Working for over a decade with The Walt Disney Company, the quintessential leader of customer service standards, Jan recognizes and shares the proven principles for successful service through her insightful programs.

Jan’s clients include The Walt Disney Company and its subsidiaries, Universal Studios Hollywood, Nestle USA, Mirage Resorts Inc., Westin and Sheraton Resorts, Caesars Palace Entertainment Company, Princess Cruises, Mastro’s Restaurants, ESPN Zone, Azul Hospitality Group, Wilson Creek Vineyards & Winery and Pechanga Resort and Casino.

Jan M. Smith is the Founder and President of Inland Management Group, a Human Resource Consultancy located in Temecula, specializing in the Hospitality and Service industry. You can contact Jan at (951) 302-6483, www.inlandmgtgroup.com, email at jsmith@inlandmgtgroup.com.