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Jan Smith is a consummate professional who strives for excellence; she emulates the epitome of customer service and demonstrates those strengths, dedication, experience, and best qualities to each client. As a consultant, she insures “human” sources are valued and thought of as the most critical and valuable resource, key to the organization’s success. She is a woman of conviction, and heart, very positive and encouraging, enthusiastic, and dedicated to making a difference in each life she touches, personally and professionally.
Claire IveyDirector, Human ResourcesIdyllwild Arts Foundation


Are you trying to gain the competitive edge over your competition? Consider Jan M. Smith’s dynamic and entertaining keynote speeches and seminars to share the power of extraordinary customer service. Whether you are in the hotel, restaurant, retail, winery, or any customer-based industry, Jan will help you distinguish your company as a hospitality business of choice.

Working for over a decade with The Walt Disney Company, the quintessential leader of customer service standards, Jan recognizes and shares the proven principles for successful service through her insightful programs.

Jan’s clients include The Walt Disney Company and its subsidiaries, Universal Studios Hollywood, Nestle USA, Mirage Resorts Inc., Westin and Sheraton Resorts, Caesars Palace Entertainment Company, Princess Cruises, Mastro’s Restaurants, ESPN Zone, Azul Hospitality Group, Wilson Creek Vineyards & Winery and Pechanga Resort and Casino.

Jan M. Smith is the Founder and President of Inland Management Group, a Human Resource Consultancy located in Temecula, specializing in the Hospitality and Service industry. You can contact Jan at (951) 302-6483, www.inlandmgtgroup.com, email at jsmith@inlandmgtgroup.com.