TEMECULA VALLEY 2014 STERLING BUSINESS OF THE YEAR
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Over the past 15 years I have worked with Jan Smith on many hospitality projects, including some of the largest hotel openings that have ever been undertaken in the hospitality industry. While assisting us with recruiting for the large scale opening of Steve Wynn’s Beau Rivage Resort & Casino I began to get a feel of the talents and skill sets of Jan and her team. Our success during the opening was directly related to the outstanding candidates she produced for our review and eventual hiring. Since then she has been a resource I continue to keep in mind for special projects. Jan is able to produce effective results within a short time frame, and has a keen understanding of managing multiple high level recruiting efforts. Not only do I use her skills where applicable but highly recommend her to others.
Jim MyersSenior Corporate Director of Food & BeverageHilton Worldwide-Americas

 

Are you trying to gain the competitive edge over your competition? Consider Jan M. Smith’s dynamic and entertaining keynote speeches and seminars to share the power of extraordinary customer service. Whether you are in the hotel, restaurant, retail, winery, or any customer-based industry, Jan will help you distinguish your company as a hospitality business of choice.

Working for over a decade with The Walt Disney Company, the quintessential leader of customer service standards, Jan recognizes and shares the proven principles for successful service through her insightful programs.

Jan’s clients include The Walt Disney Company and its subsidiaries, Universal Studios Hollywood, Nestle USA, Mirage Resorts Inc., Westin and Sheraton Resorts, Caesars Palace Entertainment Company, Princess Cruises, Mastro’s Restaurants, ESPN Zone, Azul Hospitality Group, Wilson Creek Vineyards & Winery and Pechanga Resort and Casino.

Jan M. Smith is the Founder and President of Inland Management Group, a Human Resource Consultancy located in Temecula, specializing in the Hospitality and Service industry. You can contact Jan at (951) 302-6483, www.inlandmgtgroup.com, email at [email protected].