The chief function of businesses in the hospitality industry is to serve people — whether it’s food, wine, lodging, gaming, retail, tourism, or a combination of these and other hospitality services. The importance of employee training and development in hospitality can’t be overstated, because every job ultimately aims for guest satisfaction and sales of the company’s product. Workers in every facet of hospitality affect the guest experience. Without proper training, employee-guest encounters can go off track, affecting your bottom line.
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Inland Management Group’s Training/Workshops/Keynotes include:
Human Resource Management Series
This informative series addresses the challenges of Workplace Customer Service, Recruiting, Human Resource Management, Harassment, and Motivation.
- Employment Laws for Small Business
- Fundamentals of Human Resources 101
- AB 1825 Mandated Sexual Harassment Training
- Hiring the Hospitality Gene
- Behavior-Based Interviewing
- Online Hiring for Success
- Hiring and Retaining a New Generation of Service Employees
- Performance Management for the Hospitality Industry
- Capturing Service Perceptions via Social Media
- Career Counseling (resume writing, job search, interviewing, networking)
- Changing Organizational Culture: The Butterfly Metamorphosis
- How to Plan and Conduct Productive Employee Performance Evaluation
- Clearing the Smoke for Employers on the Legalization of Marijuana and New Human Resource Laws in 2017
- Hiring, Retaining and Managing a Multi-Generational Work Team
- Preventing Harassment in the Workplace
The Concierge Series
This series offers successful guest rapport tools to create raving fans of your business.
- The Varied Vintages of the Multi-Generational Workplace
- Extraordinary Service!
- Creating a Memorable Guest Experience
- From Me to Us, 5 Revelations to Build an Effective and Harmonious Work Team
- Beyond Service, Selling Wine and Memberships
- Sales, Service and Knowledge, Better Promotion of Your Wine Industry Business
- Sales Strategies for the Hospitality Industry
- Catering Service Professional Certification Program
- 4- Diamond Guest Service Strategies for the Hospitality Industry
- Image- Impression- Impact: Creating Business Image for Hospitality Service Employees
- The Emerging Millennial Generation: “Y” all the Fuss?
- I know You Heard Me, But Did You Get Me? Communicating with Your Multi-Generational Workforce
The Cellar Door Series
This series offers the A-Z’s of Wine Education and Service to increase confidence and sales.
- Wine Education for the Hospitality Industry.
- Effectively Managing Your Tasting Room Employees.
- Tell to Sell, Ways to Increase Your Tasting Room Sales and Wine Club.
